Good Customer Service
3 hours
This course has been designed and developed to help frontline staff members deliver high standard customer service to their clients and constituents.
By the end of the training, attendees will understand:
- What good customer service looks
- How interview skills impact service delivery
- How to deal with difficult clients
- How to explore issues
- How to communicate effectively
- How to explore options and help clients to make informed choices
- How to agree an action plan and supporting a client to take action
For more information about our training courses, please contact us at trainingenquiries@cacv.org.uk
In this section
- Universal Credit – Natural Migration
- Universal Credit – Mixed Age Couples
- Universal Credit – Overview
- Overview of Welfare Benefits
- Attendance Allowance
- Good Casework Management
- Universal Credit – Housing Costs
- Personal Independence Payment
- Supporting Vulnerable Clients
- Good Customer Service
- Employment Law Overview
- Right to Work
- Vulnerable Migrants
- Migrant Rights and Public Services
- Debt, Vulnerability & The Equality Act in Practice
- Filling in an Attendance Allowance Form
- Filling in a PIP Form
- Supporting Low-income Households
- Housing Law in Wales
- Overview of Debt
- Council Tax & Bailiffs
- Dealing with Debt Emergencies
- Income Maximisation
