A face to face, telephone and email generalist advice service run from Barry and outreach premises in the Vale of Glamorgan and Cardiff. This includes detailed and specific advice on the issue(s) affecting the client. It may include assistance to the client in completion of forms or drafting of correspondence, the provision of sample letters or other self-help material and guidance or one-off negotiations on the client’s behalf (and with appropriate authorisation). It includes a small amount of casework activity such as ongoing correspondence and ongoing negotiation with third parties.

Clients requiring specialist help are referred to appropriate specialist providers and services, both internally and externally.

Debt

Dealing with money issues can sometimes be off-putting, but if you don’t understand how things like credit or mortgages work, you could end up losing out financially or getting yourself deep in debt.

Benefits

It’s important to make sure that you get all the help that you’re entitled to. If you are working or unemployed, sick or disabled, a parent, a young person, an older person or a veteran get more information below.

Housing

Housing issues will always arise and therefore you need to know your rights and responsibilities. You could also find yourself threatened with eviction if you can’t cope with your mortgage payments.

Employment

Having a job is an essential part of most people’s lives. When you are in work, you can be faced with many difficult issues, so it is essential to know what your rights are.

Consumer

We want consumers to know where they can turn to for advice, who will speak up for them when things aren’t right and how they can help stop problems in the future.

Immigration

Immigration advisers can help you with most things to do with immigration, including helping you to fill in the right forms and inform you of your rights as well.

Family

Find out what your rights are if your relationship has broken down, for example whether you can stay in the family home or who the children should live with.

Law and Courts

As a member of British society you have rights and responsibilities. We can inform you about legal and civil rights and explain how you should be treated by the police and prison system.

Health

Problems about health care range from knowing what you are entitled to from the NHS to how to complain if the service is poor. We provide basic information about your rights to health care.

Search

Search for articles in our search section if you can’t find what you’re looking for.

Volunteer with Citizens Advice

21,300 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. We have a range of roles in local Citizens Advice and Witness Service, want to find out more?

Volunteer with Citizens Advice

21,300 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. We have a range of roles in local Citizens Advice and Witness Service, want to find out more?