A face to face, telephone and email generalist advice service run from Barry and outreach premises in the Vale of Glamorgan and Cardiff. This includes detailed and specific advice on the issue(s) affecting the client. It may include assistance to the client in completion of forms or drafting of correspondence, the provision of sample letters or other self-help material and guidance or one-off negotiations on the client’s behalf (and with appropriate authorisation). It includes a small amount of casework activity such as ongoing correspondence and ongoing negotiation with third parties.
Clients requiring specialist help are referred to appropriate specialist providers and services, both internally and externally.