We're recruiting!

We are looking for people to provide debt advice and casework to clients primarily via telephone & digital channels and also as required in face to face settings throughout Cardiff and the Vale of Glamorgan. For more information click here.

As of Monday 16th March 2020, Citizens Advice Cardiff & Vale drop-in services will be temporarily closed due to potential implications of Covid-19.

Advice is still available via our telephone, email and webchat services as follows:

Telephone:

Residents of Cardiff and Vale can contact our Cardiff and Vale Advicelink service on 0808 278 7925

Individuals living outside Cardiff and Vale and or requiring specialist advice should call our Advicelink Cymru service on 0800 7022 020

Advisers are available 9am-5pm, Monday to Friday

Universal Credit:
For help to make a Universal Credit claim, contact our free national Help To Claim phone service on 08000 241 220
Advisers are available 8am-6pm, Monday to Friday

EU Citizens Rights
For advice on making settled status applications contact us on 0300 3309 059

Early Alert Scheme (Private Rented Sector Helpline):
Tenants living in the Private Rented Sector can obtain debt advice on 0808 278 7920  

Consumer Advice:

Contact the Citizens Advice Consumer Helpline on 0808 223 1133

To speak with an advisor in Welsh, call 0808 223 1144
Advisers are available 9am-5pm Monday to Friday

Online:
For online help, to include access to our email and webchat services, please visit our national website at www.citizensadvice.org.uk

Keep up to date with Twitter

News

Big Energy Saving Winter

We’re taking part in Big Energy Saving Winter.

Find out how you can Check, Switch and Save on your energy bills today by visiting our campaign website

www.bigenergysavingwinter.org.uk

Need information and advice on how to make a claim for pre/settled status?

Join our free online webinar at 7pm on Wednesday 15th of July.

Click the here to join the webinar

#Volunteersweek

Cardiff Outreach Locations

Ely & Caerau Hub
Cowbridge Road West
Ely
Cardiff
CF5 5BQ

Opening Times
Monday 1pm – 3pm
Tuesday 9:30am – 12:30pm
Wednesday 2pm – 4pm
Thursday 10am – 1pm

Fairwater Hub
Doyle Avenue
Fairwater
Cardiff
CF5 3HU

Opening Times
Wednesday 10am – 1pm

Grangetown Hub
Havelock Place
Cardiff
CF11 6PA

Opening Times
Tuesday 10am – 1pm
Wednesday 1:30pm – 4:30pm

Llanrumney Hub
Countisbury Avenue
Cardiff
CF3 5NQ

Opening Times
Wednesday 10am – 1pm

Llanderyn Hub
Powerhouse
Roundwood
Llanderyn
Cardiff
CF23 9PN

Opening Times
Friday 10am – 1pm

Rumney Hub
Llanstephan Road
Rumney
Cardiff
CF3 3JA

Opening Times
Wednesday 2pm – 4:30pm

Splott
Star Community Hub
Muirton Road
Splott
CF24 2SJ

Opening Times
Wednesday 10am – 1pm
Thursday 10am – 1pm

St Mellons
St Mellons Hub
Crickhowell Road
Cardiff
CF3 0EF

Opening Times
Tuesday 10am – 1pm

University Hospital
Concourse
UHW,Heath Park
Cardiff
CF14 4XW

Opening Times
Thursday 10am – 1pm

Roath
Cadwyn
197 Newport Road
CF24 1AJ

Opening Times
Monday 9:30am – 12:30pm

Welsh Refugee Council (from 17/01/20)
120-122 Broadway
Cardiff
CF24 1NJ

Opening Times
Friday 10am – 1pm

South Riverside Community Centre
Brunel Street
Cardiff
CF11 6ES

Opening Times
Thursday 10am – 1pm

Barry Outreach Locations

West House
Stanwell Road
CF64 2YG

 

Opening Times
Thursday 09:30am – 12:30pm

Western Vale Integrated
Children’s Centre
CF61 1ST

Opening Times
Wednesday 9:30am – 12:30pm

Coastlands Family Church Tennyson Road Barry CF62 9TN Opening Times Thursday 4:30pm – 6pm
The Gathering Place The Hive RAF St Athan Opening Times Appointments by request, please call: 01446733924

The Flying Start Family Centre
Gladstone Road
CF63 1NH

Opening Times
Tuesday 9:30am – 12:30pm