As of Monday 16th March 2020, Citizens Advice Cardiff & Vale drop-in services will be temporarily closed due to potential implications of Covid-19.

Advice is still available via our telephone, email and webchat services as follows:


Residents of Cardiff and Vale can contact our Cardiff and Vale Advicelink service on 0808 278 7925

Individuals living outside Cardiff and Vale and or requiring specialist advice should call our Advicelink Cymru service on 0800 7022 020

Advisers are available 9am-5pm, Monday to Friday

Universal Credit:
For help to make a Universal Credit claim, contact our free national Help To Claim phone service on 08000 241 220
Advisers are available 8am-6pm, Monday to Friday

EU Citizens Rights
For advice on making settled status applications contact us on 0300 3309 059

Early Alert Scheme (Private Rented Sector Helpline):
Tenants living in the Private Rented Sector can obtain debt advice on 0808 278 7920  

Consumer Advice:

Contact the Citizens Advice Consumer Helpline on 0808 223 1133

To speak with an advisor in Welsh, call 0808 223 1144
Advisers are available 9am-5pm Monday to Friday

For online help, to include access to our email and webchat services, please visit our national website at

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Big Energy Saving Winter

We’re taking part in Big Energy Saving Winter.

Find out how you can Check, Switch and Save on your energy bills today by visiting our campaign website

Need information and advice on how to make a claim for pre/settled status?

Join our free online webinar at 7pm on Wednesday 15th of July.

Click the here to join the webinar


Identity fraud figures soar

23rd August 2017

  • Record 89,000 cases recorded in first six months of year by Cifas
  • Sharp rise in identity fraudsters applying for loans, online retail, telecoms and insurance products.
  • Identity fraud now accounts for 56% of all fraud reported by Cifas members, of which 83% was committed online.

Cifas, the UK’s leading fraud prevention service, has released new figures showing that identity fraud has continued to rise at record levels in the first six months of 2017. A record 89,000 identity frauds were recorded, up 5% from last year.
Although the number of identity fraud attempts against bank accounts and plastic cards has fallen these still account for more than half of all identity fraud cases.

How fraudsters operate

The vast majority of identity fraud happens when a fraudster pretends to be an innocent individual to buy a product or take out a loan in their name. Often victims do not even realise that they have been targeted until a bill arrives for something they did not buy or they experience problems with their credit rating.
To carry out this kind of fraud successfully, fraudsters need access to their victim’s personal information such as name, date of birth, address, their bank and who they hold accounts with. Fraudsters get hold of this in a variety of ways, from stealing mail through to hacking; obtaining data on the ‘dark web’; exploiting personal information on social media, or though ‘social engineering’ where innocent parties are persuaded to give up personal information to someone pretending to be from their bank, the police or a trusted retailer.
Head of the City of London Police’s Economic Crime Directorate, Detective Superintendent Glenn Maleary, said:
“Identify fraud continues to be a significant issue in law enforcement and the new figures which Cifas has released today come as no surprise. The more our lives move online the easier it becomes for fraudsters to steal our identity. It has become normal for people to publish personal details about themselves on social media and on other online platforms which makes it easier than ever for a fraudster to steal someone’s identity.
“We urge consumers and businesses to be conscious of identify fraudsters and to use our protection advice to help stop them in their tracks. We continue to work with banks, retailers and other members of industry to disrupt fraudsters activity however we also realise it is our responsibility to help advise consumers and businesses around these types of issues. We urge anyone who is interested  in finding out about the latest fraud trends to sign up to our Action Fraud alerts.”

Cardiff Outreach Locations

Ely & Caerau Hub
Cowbridge Road West

Opening Times
Monday 1pm – 3pm
Tuesday 9:30am – 12:30pm
Wednesday 2pm – 4pm
Thursday 10am – 1pm

Fairwater Hub
Doyle Avenue

Opening Times
Wednesday 10am – 1pm

Grangetown Hub
Havelock Place
CF11 6PA

Opening Times
Tuesday 10am – 1pm
Wednesday 1:30pm – 4:30pm

Llanrumney Hub
Countisbury Avenue

Opening Times
Wednesday 10am – 1pm

Llanderyn Hub
CF23 9PN

Opening Times
Friday 10am – 1pm

Rumney Hub
Llanstephan Road

Opening Times
Wednesday 2pm – 4:30pm

Star Community Hub
Muirton Road
CF24 2SJ

Opening Times
Wednesday 10am – 1pm
Thursday 10am – 1pm

St Mellons
St Mellons Hub
Crickhowell Road

Opening Times
Tuesday 10am – 1pm

University Hospital
UHW,Heath Park
CF14 4XW

Opening Times
Thursday 10am – 1pm

197 Newport Road
CF24 1AJ

Opening Times
Monday 9:30am – 12:30pm

Welsh Refugee Council (from 17/01/20)
120-122 Broadway
CF24 1NJ

Opening Times
Friday 10am – 1pm

South Riverside Community Centre
Brunel Street
CF11 6ES

Opening Times
Thursday 10am – 1pm

Barry Outreach Locations

West House
Stanwell Road
CF64 2YG


Opening Times
Thursday 09:30am – 12:30pm

Western Vale Integrated
Children’s Centre
CF61 1ST

Opening Times
Wednesday 9:30am – 12:30pm

Coastlands Family Church Tennyson Road Barry CF62 9TN Opening Times Thursday 4:30pm – 6pm
The Gathering Place The Hive RAF St Athan Opening Times Appointments by request, please call: 01446733924

The Flying Start Family Centre
Gladstone Road
CF63 1NH

Opening Times
Tuesday 9:30am – 12:30pm