Volunteer With Us

Citizens Advice Cardiff and Vale provides free, impartial and confidential advice services to our local community.

Volunteers play a vital role on it and we actively welcome volunteers of all ages and different backgrounds.

We value our volunteers and we want to make sure that they get the most out of working with us. We offer them the chance to get involved in constructive and challenging work and to develop their skills through training courses as well as offering our day-to-day support, supervision and feedback.

As a volunteer with Citizens Advice Cardiff and Vale, your role as an adviser will include providing advice to clients by telephone, email and webchat. Occasionally you will deliver face-to-face advice to clients who are not able to access our services digitally, or by telephone. As a minimum, we require a commitment of one full day per week over a year.

Before you start volunteering, we will invite you for an informal visit where we will talk about the current opportunities. If, following this visit, you are still interested then you will need to complete an application form and we will arrange an interview to decide if the role is suitable for you. If you are successful and we receive two satisfactory references, we will provide a full induction in our office.

Would you like to volunteer?

If you’d like to volunteer with us, please email volunteering@cacv.org.uk for more information.

If you think that volunteering for Citizens Advice is something for you but aren’t in the Cardiff or Vale of Glamorgan areas, then please visit the national website where you can see if there are any other voluntary opportunities within the Citizens Advice network.

If you would like to investigate other volunteer roles, you might be able to find opportunites to suit you through Glamorgan Voluntary Services or Volunteer Cardiff.