Council Tax & Bailiffs

Half day – 4 hours
Split – two 2-hour sessions
This course is suitable for front line staff wanting to increase their knowledge and confidence in supporting clients who present with council tax debts and bailiff issues.
By the end of the training, attendees will understand:
- Common issues with bailiffs
- Alternative methods of recovery
- Guidance on the collection of council tax
- Section 13A write-offs
In this section
- Supporting Vulnerable Clients
- Universal Credit – Overview
- Overview of Welfare Benefits
- Good Customer Service
- Universal Credit – Mixed Age Couples
- Migrant Rights and Public Services
- Universal Credit – Natural Migration
- Universal Credit – Housing Costs
- Personal Independence Payment
- Employment Law Overview
- Right to Work
- Vulnerable Migrants
- Debt, Vulnerability & The Equality Act in Practice
- Supporting Low-income Households
- Filling in an Attendance Allowance Form
- Good Casework Management
- Filling in a PIP Form
- Attendance Allowance
- Housing Law in Wales
- Overview of Debt
- Council Tax & Bailiffs
- Dealing with Debt Emergencies
- Income Maximisation