Council Tax & Bailiffs

Half day – 4 hours
Split – two 2-hour sessions
This course is suitable for front line staff wanting to increase their knowledge and confidence in supporting clients who present with council tax debts and bailiff issues.
By the end of the training, attendees will understand:
- Common issues with bailiffs
- Alternative methods of recovery
- Guidance on the collection of council tax
- Section 13A write-offs
In this section
- Attendance Allowance
- Filling in a PIP Form
- Universal Credit – Housing Costs
- Universal Credit – Natural Migration
- Universal Credit – Mixed Age Couples
- Universal Credit – Overview
- Overview of Welfare Benefits
- Filling in an Attendance Allowance Form
- Supporting Low-income Households
- Vulnerable Migrants
- Supporting Vulnerable Clients
- Good Casework Management
- Housing Law in Wales
- Good Customer Service
- Employment Law Overview
- Right to Work
- Personal Independence Payment
- Debt, Vulnerability & The Equality Act in Practice
- Migrant Rights and Public Services
- Overview of Debt
- Council Tax & Bailiffs
- Dealing with Debt Emergencies
- Income Maximisation



