Universal Credit – Overview

This course looks at how claims for housing costs are decided when applying for the Universal Credit housing element, or Housing Benefit.

It is recommended that attendees have a basic understanding of legacy benefits and the Universal Credit system. We would suggest attending our Overview of Welfare Benefits and Universal Credit – Overview courses first.

By the end of the training, attendees will understand:

  • Universal Credit housing element and Housing Benefit
  • How best to support service users with housing costs enquiries
  • How to identify who is eligible
  • Understand local housing allowance and under occupancy charge
  • Know the differences between housing element and Housing Benefit