Citizens Advice Cardiff and Vale
Citizens Advice Cardiff and Vale



Navigating Christmas with Rent Arrears: A Guide to Financial Resilience


The festive season is meant to be a time of joy, but for those facing rent arrears, it can bring added stress and anxiety. However, there are steps you can take to navigate this challenging situation and ensure that the festive season remains a time of warmth and togetherness. In this article, we'll explore practical tips and resources to help you manage rent arrears during Christmas. Communication is Key Initiate open communication with your landlord to discuss your financial situation. Some landlords may be willing to negotiate a temporary rent reduction or agree to a realistic repayment plan. Communication

Debt Caseworker December 2023


We are looking for people to provide debt advice and casework via face-to-face, telephone and digital channels to clients throughout Wales as part of the Citizens Advice Advicelink Cymru service. The closing date for applications is 3pm on Friday 15 December. Interviews will take place at our Barry office on Tuesday 19 December. Generous annual leave package - starting at 30 days' annual leave per annum, plus bank holidays Competitive salary - £27,000 to £29,000 depending on experience Great work/life balance - Full-time role at 37 hours per week, Monday to Friday, 9am to 5pm

Advice Column: Winter Fuel Bills


I am a single parent with two kids and I’m really worried about how I’ll afford to pay my energy bills when I have to start putting the heating and lights on more now winter is here. At the moment I just about have enough money to cover my bills but there is nothing left over. The thought of getting into debt keeps me awake at night but the idea of my children being cold and possibly unwell as a result is just unbearable. What can I do? You are not alone - a record number of people came

Navigating Winter and Holidays: A Tenant’s Guide


As the winter chill settles in and the festive season approaches, tenants face unique challenges that require a bit of extra attention. At Citizens Advice Cardiff & Vale, we understand the importance of a warm and stress-free home during these months. Here's a guide to help you navigate the winter season and holidays as a tenant. Heating Hacks: Keeping your home warm and cosy is a top priority during winter. Ensure your heating system is in good working order by bleeding radiators and checking the boiler. If you encounter any issues, report them promptly to your landlord or property

Festive Period Opening Hours


We know that our clients need us all year round, and the festive period is no exception. That's why we keep our services running throughout December and January as much as possible. However, we won't be able to open some outreaches and in-person services on certain days, and our telephony service will be closed on some days too. Offices Our offices at Broad Street in Barry will be closed on Monday 25 December 2023 Tuesday 26 December 2023 Monday 1 January 2024 Our offices at Cardiff Central Library will be closed on Monday 25 December 2023

Citizens Advice Impact Report 2022-2023


people had one-to-one advice saved for government and public services issues dealt with More people than ever need our help. Last week we published our latest Impact Report, which shows we gave 2.66 million people one-to-one advice in the 2022 to 2023 financial year. This peaked in March 2023 when we helped over 268,000 people — as high as any month in the previous 10 years. It hasn’t been easy. The start of 2023 was the bleakest start to a year we’ve ever experienced. We’ve adapted our services to keep helping as many people as possible — seeing

Navigating Rental Arrears: A Winter Guide for Landlords

08/11/2023|Advice, News|

As winter settles in, landlords face unique challenges in ensuring a smooth and stress-free tenancy for both themselves and their tenants. Citizens Advice Cardiff & Vale understands the importance of maintaining positive landlord-tenant relationships, especially when dealing with rental arrears. Here's a comprehensive guide to help landlords navigate these challenges during the winter months. Open Communication: The key to resolving rental arrears often begins with open communication. Reach out to your tenants early if you notice any signs of financial strain. Understanding their situation can pave the way for finding mutually beneficial solutions. Flexible Payment Plans: Consider offering flexible payment

Ofgem Visit to Citizens Advice Cardiff and Vale


Ofgem chief executive meets Welsh charities supporting people in the cost of living crisis Ofgem’s Chief Executive, Jonathan Brearley, visited South Wales on Wednesday 11 October to meet organisations supporting people who are struggling amid the ongoing cost of living crisis. During the latest in a series of fact finding visits around the UK to find out how people concerned about rising energy bills were being supported, the energy regulator’s CEO joined the team at Citizens Advice Cardiff & Vale. Mr Brearley spent time speaking to advisors to understand the challenges service

Advice Column: Halloween Costumes

02/10/2023|Advice, News|

Halloween is coming up and my children are keen to dress up for trick-or-treat. I’ve read about accidents involving costumes catching fire and I’m worried about buying an outfit that could be highly flammable. I don’t want to spoil their fun but I do want to make sure everyone is safe. How can I check if the costumes would be safe for my children to wear? It’s not easy being the ‘safety police’ when everyone just wants to have fun - especially when that fun includes extravagant costumes. Children should always be kept away from naked

Renting Safely: Avoiding Scams


Renting a new home is an exciting chapter in your life, but it can also be a time when you need to be cautious and informed. Rental scams have become more prevalent, and scammers are using increasingly sophisticated tactics to deceive unsuspecting renters. At Citizens Advice, we want to ensure you have the knowledge and tools to rent safely and avoid scams. In this article, we'll share a comprehensive checklist to help you navigate the rental market securely. Start with Thorough Research Before you even start looking for rental properties, invest time in researching the local rental market. Get

Handle Debt & Navigate Financial Challenges as a Student in the Private Rented Sector


Handle Debt & Navigate Financial Challenges as a Student in the Private Rented Sector: Renting a property as a student often entails financial responsibilities that can understandably lead to challenges and concerns about debt. In this article, we'll delve into a range of essential tips to students manage their finances and debt concerns while renting in the private sector. Prioritise Affordability The first step in avoiding financial concerns and debt is to prioritize affordability when selecting a rental property. Ensure that your monthly rent, along with other essential expenses like utilities and groceries, fits comfortably within your budget. Don't

How to Maintain Good Landlord-Tenant Relationships in the Private Rented Sector


Maintaining a positive relationship between landlords and tenants is important for a harmonious living environment and a successful rental experience. Whether you're a landlord or a tenant in the private rented sector, fostering good communication, setting clear expectations, and addressing concerns promptly can help prevent misunderstandings and create a mutually beneficial arrangement. This article will explore key strategies that can help build and maintain excellent landlord-tenant relationships!   Establish Clear Communication Channels: Open and transparent communication is the foundation of any successful relationship. Landlords and tenants should establish clear channels of communication right from the start. Provide tenants with

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