Citizens Advice Cardiff & Vale delivers advice through various projects in partnership with local and national funders.

Find out more about the services that we offer below.

If you are an organisation that would like to find out more about working with us to deliver advice, please see our contact pages for more information.

A face to face, telephone, webchat and email generalist advice service run from Barry and outreach premises in the Vale of Glamorgan and Cardiff.

Funded by the Welsh Government, this project focuses on the provision of advice and casework on complex matters.

COVID-19 has changed our lives in many ways, making that extra bit of help more important than ever. This service helps people who are unsure of what benefits they’re entitled to claim what’s theirs.

Call Centre service based in our offices in Barry which provides advice in Consumer matters. This project is funded by BEIS through Citizens Advice.

We receive funding to deliver energy best deal sessions across Cardiff and the Vale. Funding comes via energy companies and Citizens Advice.

This service provides information, guidance and advice on settled status applications for EU, EEA or Swiss citizens and their families.

Based in Barry, the MAPS project delivers specialist debt advice via webchat. We do this in partnership with Citizen Advice Torfaen.

We provide welfare benefits advice on behalf of the Motor Neurone Disease Association in Wales and England.

We are providing pensions guidance across Wales, along with Citizens Advice Caerphilly and Citizens Advice Ynys Môn. This service is funded by DWP.

This is a debt advice service funded by Welsh Government. This project enables tenants in the private rented sector to manage their debts.

We provide welfare benefits advice on behalf of the Roald Dahl’s Marvellous Children’s Charity across Wales, Scotland and England.

Scams Action

Our Scams Action service provides advice and a reporting service for who have concerns about, or have fallen victim to online scams.

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Volunteer with Citizens Advice

21,300 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. We have a range of roles in local Citizens Advice and Witness Service, want to find out more?

Volunteer with Citizens Advice

21,300 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. We have a range of roles in local Citizens Advice and Witness Service, want to find out more?