Debt, Vulnerability & The Equality Act in Practice

This course is suitable for frontline staff such as support workers, who would like a basic understanding of the strategies available to support vulnerable clients with debt issues.

This is a practical course, using a combination of trainer presentation, exercises and group discussion.

By the end of the training, attendees will understand:

  • The rules for making reasonable adjustments
  • How to deal with complaints where a company is not treating your client fairly
  • Which organisations can help your client