Find out about working in Citizens Advice Cardiff & Vale, whether you have an advice background or are looking for something new. Whatever role you apply for, you can be assured of:

A female advisor works in our Consumer call centre

All of our employees receive 30 days plus bank holidays paid annual leave as standard, with even more days added as a reward for long service

With our extensive in-house and national training resources and dedicated training and development staff, we’re always looking to maximise every employee’s potential

With no compulsory overtime and Monday-Friday 9-5 shifts as standard, our evenings and weekends are always free

Our main office is situated close to Barry and Barry Docks railway stations with frequent connections east and north to Cardiff on the Valleys Line, and west to Llantwit Major and Bridgend – there’s also a bus stop right outside the building with regular services to Barry Island, Penarth, Cardiff and beyond

Working with the UK’s largest independent employee assistance programme, our staff and their immediate families have 24/7 access to counselling from accredited professionals


Paid employees make up the vast majority of our workforce – administrative staff, advisors, caseworkers, and more. If you’d like to join us, you can view our current available jobs, apply online and find out more about working for Citizens Advice. Even if we don’t have any roles that you think are suitable for you at the moment, you’re welcome to submit a speculative application to us.


Volunteers play a vital role in the running of our organisation and we actively welcome volunteers of all ages and different backgrounds.


By law Citizens Advice Cardiff & Vale has its own board of trustees who are responsible for leading the organisation and deciding how it is run.

A male adviser speaks to a member of the public at an open event