Jane Clay

Chief Executive

Jane has worked within the service for over 20 years. Before moving to Citizens Advice Cardiff & Vale she was a manager in the Employment Service and before that she was a manager in the travel and hospitality industry.

Abbie Morgan-O’Sullivan

Deputy Chief Executive

Abbie has worked for us for 5 years and prior to that worked with Citizens Advice Caerphilly & Blaenau Gwent (CACBG).

Callum Lavin

Advice Services Manager

Callum joined us at the end of 2020. Prior to that he worked for a short time at Cardiff Council as Family Gateway Team Manager and before that he worked at CACBG. Callum manages our remote advice services.

Richard Murphy

Human Resources Manager

Richard has been with CACV for 10 years and has worked in various advice and management roles. He is currently responsible for Human Resources.

Lynne Wallace

Finance Manager

Lynne joined CACV in 2023 and brings a wealth of experience from the commercial sector, having worked as a finance manager for a number of multinational hospitality organisations.

Claire Williamson

Advice Services Manager

Claire has been with us for 5 years and has a background in contact centre management.

Dafydd Young

IT & Facilities Manager

Dafydd has been with us for 4 years and has previously worked in contact centres, media and publishing in Europe and Africa. Dafydd is responsible for managing our premises and all our IT requirements.

The Management Team is supported by a wider Leadership Team which includes three Senior Team Leaders, nine Team Leaders and a Quality and Training Lead Officer.