Citizens Advice first opened its doors on 4th September 1939, the day after war was declared on Nazi Germany.

From the start, volunteers run the service working from public buildings and private houses. Advisers deal with problems relating to the loss of ration books, homelessness, evacuation, and debt. Since then, in peacetime or otherwise, we’ve been helping people solve their problems no matter who they are.

Citizens Advice Cardiff & Vale was created in 2001 from a merger of five separate centres in the Vale, the oldest of which began giving advice in 1967.

In recent years we have substantially developed our range of services and started delivering services in Cardiff in 2011.