Good Casework Management
3 hours
This course is designed to assist frontline staff, to get a better understanding on how to manage their caseload, and how to best manage their time effectively.
By the end of the training, attendees will understand:
- How to develop and maintain an effective constituency casework system from beginning to end
- Ensuring that all cases are recorded, progress monitored, actions are taken and outcomes reported
- The support available for frontline caseworkers and or support workers through other reputable external services
For more information about our training courses, please contact us at trainingenquiries@cacv.org.uk
In this section
- Overview of Welfare Benefits
- Universal Credit – Overview
- Universal Credit – Natural Migration
- Universal Credit – Housing Costs
- Personal Independence Payment
- Filling in a PIP Form
- Attendance Allowance
- Universal Credit – Mixed Age Couples
- Supporting Vulnerable Clients
- Good Casework Management
- Good Customer Service
- Employment Law Overview
- Right to Work
- Vulnerable Migrants
- Debt, Vulnerability & The Equality Act in Practice
- Cost of Living and Income Maximisation
- Filling in an Attendance Allowance Form
- Migrant Rights and Public Services
- Housing Law in Wales
- Overview of Debt
- Council Tax & Bailiffs
- Dealing with Debt Emergencies
- Income Maximisation
