Council Tax & Bailiffs

Half day – 4 hours
Split – two 2-hour sessions
This course is suitable for front line staff wanting to increase their knowledge and confidence in supporting clients who present with council tax debts and bailiff issues.
By the end of the training, attendees will understand:
- Common issues with bailiffs
- Alternative methods of recovery
- Guidance on the collection of council tax
- Section 13A write-offs
In this section
- Supporting Vulnerable Clients
- Universal Credit – Mixed Age Couples
- Universal Credit – Overview
- Overview of Welfare Benefits
- Attendance Allowance
- Good Casework Management
- Universal Credit – Natural Migration
- Universal Credit – Housing Costs
- Personal Independence Payment
- Good Customer Service
- Employment Law Overview
- Right to Work
- Vulnerable Migrants
- Migrant Rights and Public Services
- Debt, Vulnerability & The Equality Act in Practice
- Filling in an Attendance Allowance Form
- Filling in a PIP Form
- Supporting Low-income Households
- Housing Law in Wales
- Overview of Debt
- Council Tax & Bailiffs
- Dealing with Debt Emergencies
- Income Maximisation



