Council Tax & Bailiffs

Half day – 4 hours
Split – two 2-hour sessions
This course is suitable for front line staff wanting to increase their knowledge and confidence in supporting clients who present with council tax debts and bailiff issues.
By the end of the training, attendees will understand:
- Common issues with bailiffs
- Alternative methods of recovery
- Guidance on the collection of council tax
- Section 13A write-offs
In this section
- Employment Law Overview
- Personal Independence Payment
- Overview of Welfare Benefits
- Universal Credit – Overview
- Universal Credit – Mixed Age Couples
- Universal Credit – Natural Migration
- Good Casework Management
- Universal Credit – Housing Costs
- Filling in a PIP Form
- Good Customer Service
- Right to Work
- Vulnerable Migrants
- Migrant Rights and Public Services
- Debt, Vulnerability & The Equality Act in Practice
- Supporting Low-income Households
- Supporting Vulnerable Clients
- Attendance Allowance
- Filling in an Attendance Allowance Form
- Housing Law in Wales
- Overview of Debt
- Council Tax & Bailiffs
- Dealing with Debt Emergencies
- Income Maximisation