Council Tax & Bailiffs

Half day – 4 hours
Split – two 2-hour sessions
This course is suitable for front line staff wanting to increase their knowledge and confidence in supporting clients who present with council tax debts and bailiff issues.
By the end of the training, attendees will understand:
- Common issues with bailiffs
- Alternative methods of recovery
- Guidance on the collection of council tax
- Section 13A write-offs
In this section
- Universal Credit – Overview
- Attendance Allowance
- Filling in an Attendance Allowance Form
- Supporting Low-income Households
- Personal Independence Payment
- Universal Credit – Housing Costs
- Universal Credit – Natural Migration
- Universal Credit – Mixed Age Couples
- Overview of Welfare Benefits
- Debt, Vulnerability & The Equality Act in Practice
- Migrant Rights and Public Services
- Right to Work
- Supporting Vulnerable Clients
- Housing Law in Wales
- Good Casework Management
- Good Customer Service
- Employment Law Overview
- Filling in a PIP Form
- Vulnerable Migrants
- Overview of Debt
- Council Tax & Bailiffs
- Dealing with Debt Emergencies
- Income Maximisation



