Attendance Allowance

Half day – 4 hours
Split – two 2-hour sessions
This is an introduction to AA and looks at how the benefit works, and how advisers should be dealing with these types of enquiries.
It would be suitable for beginners, new starters, or those looking to refresh their knowledge.
We have a separate session for how to fill in the form. By the end of the training, attendees will understand:
- The eligibility criteria
- Who can claim
- How to claim
- Essential questions
- Care needs
- Night and day conditions
- How it’s assessed
In this section
- Universal Credit – Overview
- Attendance Allowance
- Filling in an Attendance Allowance Form
- Supporting Low-income Households
- Personal Independence Payment
- Universal Credit – Housing Costs
- Universal Credit – Natural Migration
- Universal Credit – Mixed Age Couples
- Overview of Welfare Benefits
- Debt, Vulnerability & The Equality Act in Practice
- Migrant Rights and Public Services
- Right to Work
- Supporting Vulnerable Clients
- Housing Law in Wales
- Good Casework Management
- Good Customer Service
- Employment Law Overview
- Filling in a PIP Form
- Vulnerable Migrants
- Overview of Debt
- Council Tax & Bailiffs
- Dealing with Debt Emergencies
- Income Maximisation



