Citizens Advice Cardiff & Vale is an independent charity and a member of the Local Citizens Advice network. With over 140 employees, we are one of the largest local offices in England and Wales. We help people resolve their legal, money and other problems by providing free, independent, impartial and confidential advice on a range of issues, including welfare benefits, debt, housing, employment, immigration and discrimination.

Our projects cover the Cardiff and Vale of Glamorgan regions as well as all of England and Wales.

Citizens Advice Cardiff & Vale is seeking an experienced and motivated leader to join our Senior Management Team as an Advice Services Manager.

In this pivotal role, you will lead, support, and inspire a team of Team Leaders to deliver a diverse portfolio of advice services. You will play a key part in ensuring our services are high-quality and client-focused, while consistently meeting the expectations of funders and stakeholders.

As a strategic leader, you will contribute to the organisation’s long-term vision by driving service excellence, strengthening partnerships, and supporting sustainable growth. This is an opportunity to make a tangible difference in people’s lives while shaping the future of advice provision across Cardiff and the Vale.

For more information, please read our job description.

You can use the form below to submit your CV. We welcome applications in the Welsh language.

Our ambition is to work together to promote a more inclusive environment that attracts everybody with the right skills and experience and signals our commitment to celebrating and promoting diversity.

We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger.

Please note that we are unable to provide sponsorship under the UK points-based immigration system, as we do not hold a sponsorship licence.

We are Disability Confident employer. Disability Confident is a government initiative to encourage employers to recruit and retain disabled people and those with health conditions. It is voluntary and has been developed by employers and disabled people’s representatives. Being a Disability Confident employer means that we commit to: