Cost of Living Crisis
At Citizens Advice we see two million people every year, and we have a closer understanding of the problems that people experience than any other organisation.
Our local Citizens Advice know which policies are working and spot emerging problems early.
In our policy research we combine these insights with analysis of wider social and economic trends, and set out new ideas to improve policy and delivery for all.
Our campaigns
Citizens Advice helped 2.7 million people last year. There were also 43 million visits to our online advice pages.
We use this unparalleled evidence from the people we help to try and fix the underlying causes of people’s problems.
We’re also the statutory consumer watchdog for the energy and post industries, meaning we advocate on behalf of consumers in these markets.
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Life through Lockdown report
In the first year of the pandemic, Citizens Advice advisors provided 18 people a minute with personalised, free and independent advice. Our online advice was viewed 62.8 million times.
This report gives an insight into how our service has changed, what our data suggests about how people have been affected by the pandemic, and what this might mean for the future.
Food Banks and the Cost of Covid-19
In 2019-2020 the Citizens Advice network dealt with a total of 77,200 clients who approached our service requesting a food bank voucher. As a frontline service many local offices identified the growing need for emergency support and built working relationships with their local food banks.
Citizens Advice Cardiff and Vale (CACV) was one of those local offices, not only becoming a referral partner, but also providing a drop-in outreach service in one of the busiest food banks in the Vale of Glamorgan.
This report examines the drivers for food bank usage, which groups are most affected, and what actions we can take.
Volunteer with Citizens Advice
21,300 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. We have a range of roles in local Citizens Advice and Witness Service, want to find out more?
Volunteer with Citizens Advice
21,300 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. We have a range of roles in local Citizens Advice and Witness Service, want to find out more?
