European Regional Development Fund

Citizens Advice Cardiff & Vale delivers advice through various projects in partnership with local and national funders.

Citizens Advice Cardiff & Vale was supported by the European Regional Development Fund through Welsh Government to purchase its current premises. The resulting increase in office space has been instrumental in securing the organisation’s future and in helping increase service provision to our clients. Furthermore, buying our property enabled us to create 23 sustainable jobs for people in the Cardiff and Vale area. 

Find out more about the services that we offer below.

If you are an organisation that would like to find out more about working with us to deliver advice, please see our contact pages for more information.

Generalist & Specialist Advice

A face to face, telephone, webchat and email generalist advice service run from Barry and outreach premises in the Vale of Glamorgan and Cardiff.

Advicelink Cymru

Funded by the Welsh Government, this project focuses on the provision of advice and casework on complex matters.

Claim What’s Yours

COVID-19 has changed our lives in many ways, making that extra bit of help more important than ever. This service helps people who are unsure of what benefits they’re entitled to claim what’s theirs.

Consumer Service

Call Centre service based in our offices in Barry which provides advice in Consumer matters. This project is funded by BEIS through Citizens Advice.

Energy Advice Programme

We receive funding to deliver energy best deal sessions across Cardiff and the Vale. Funding comes via energy companies and Citizens Advice.

Motor Neurone Disease Association Benefits Advice Service

We provide welfare benefits advice on behalf of the Motor Neurone Disease Association in Wales and England.

Pension Wise

We are providing pensions guidance across Wales, along with Citizens Advice Caerphilly and Citizens Advice Ynys Môn. This service is funded by DWP.

Private Rented Sector Debt Advice Helpline

This is a debt advice service funded by Welsh Government. This project enables tenants in the private rented sector to manage their debts.

Roald Dahl’s Marvellous Children’s Charity Benefits Helpline

We provide welfare benefits advice on behalf of the Roald Dahl’s Marvellous Children’s Charity across Wales, Scotland and England.

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Volunteer with Citizens Advice

21,300 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. We have a range of roles in local Citizens Advice and Witness Service, want to find out more?

Volunteer with Citizens Advice

21,300 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. We have a range of roles in local Citizens Advice and Witness Service, want to find out more?