121 Broad Street

The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. Citizens Advice values diversity, promotes equality and challenges discrimination.

Citizens Advice Cardiff & Vale is a registered charity reliant on trained volunteers to provide these vital services to local communities.

Our key values

We are a learning organisation, committed to personal development and continuous improvement.

We will help people to help themselves by maintaining an organisation and structure of experts able to assist by:

  • Operating professionally and ethically

  • Being accessible

  • Listening to each and every problem

  • Not standing in judgement

  • Using our experience to help choose possible ways forward

  • Acting quickly to find the right person or organisation to help

  • Using new and innovative ways of working alongside the old, we are committed to delivering advice and information across Cardiff and the Vale of Glamorgan

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Last year Citizens Advice Cardiff & Vale helped local people deal with 10,406 debt problems
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We helped our clients with over 40,582 new problems
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Our volunteers contributed unpaid work that would have cost over £595,939

Our Policies

Citizens Advice Cardiff & Vale are a learning organisation, committed to personal development and continuous improvement.

Our History

Citizens Advice Cardiff & Vale was created in 2001 from a merger of five separate centres in the Vale, the oldest of which began giving advice in 1967.

Our Partners

We work in partnership with organisations and agencies from all sectors, at a national and regional level.

Our Trustees

Citizens Advice Cardiff & Vale is an independent charity. Trustees play an essential role in ensuring that the charity runs smoothly.

Our Management Team

Citizens Advice Cardiff & Vale has an management team drawing on experienced people from the advice and private sectors.

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Volunteer with Citizens Advice

21,300 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. We have a range of roles in local Citizens Advice and Witness Service, want to find out more?

Volunteer with Citizens Advice

21,300 highly trained volunteers support the delivery of our service. Our volunteers come from a range of backgrounds and find volunteering rewarding, challenging and fun. We have a range of roles in local Citizens Advice and Witness Service, want to find out more?