Good Customer Service
3 hours
This course has been designed and developed to help frontline staff members deliver high standard customer service to their clients and constituents.
By the end of the training, attendees will understand:
- What good customer service looks
- How interview skills impact service delivery
- How to deal with difficult clients
- How to explore issues
- How to communicate effectively
- How to explore options and help clients to make informed choices
- How to agree an action plan and supporting a client to take action
For more information about our training courses, please contact us at trainingenquiries@cacv.org.uk
In this section
- Overview of Welfare Benefits
- Universal Credit – Overview
- Universal Credit – Natural Migration
- Universal Credit – Housing Costs
- Personal Independence Payment
- Filling in a PIP Form
- Attendance Allowance
- Universal Credit – Mixed Age Couples
- Supporting Vulnerable Clients
- Good Casework Management
- Good Customer Service
- Employment Law Overview
- Right to Work
- Vulnerable Migrants
- Debt, Vulnerability & The Equality Act in Practice
- Cost of Living and Income Maximisation
- Filling in an Attendance Allowance Form
- Migrant Rights and Public Services
- Housing Law in Wales
- Overview of Debt
- Council Tax & Bailiffs
- Dealing with Debt Emergencies
- Income Maximisation
