Good Customer Service
3 hours
This course has been designed and developed to help frontline staff members deliver high standard customer service to their clients and constituents.
By the end of the training, attendees will understand:
- What good customer service looks
- How interview skills impact service delivery
- How to deal with difficult clients
- How to explore issues
- How to communicate effectively
- How to explore options and help clients to make informed choices
- How to agree an action plan and supporting a client to take action
For more information about our training courses, please contact us at trainingenquiries@cacv.org.uk
In this section
- Universal Credit – Overview
- Attendance Allowance
- Filling in an Attendance Allowance Form
- Supporting Low-income Households
- Personal Independence Payment
- Universal Credit – Housing Costs
- Universal Credit – Natural Migration
- Universal Credit – Mixed Age Couples
- Overview of Welfare Benefits
- Debt, Vulnerability & The Equality Act in Practice
- Migrant Rights and Public Services
- Right to Work
- Supporting Vulnerable Clients
- Housing Law in Wales
- Good Casework Management
- Good Customer Service
- Employment Law Overview
- Filling in a PIP Form
- Vulnerable Migrants
- Overview of Debt
- Council Tax & Bailiffs
- Dealing with Debt Emergencies
- Income Maximisation
