Across this week of our Consumer Awareness campaign, we’re encouraging consumers to know their rights when shopping including what to do if they run into issues after purchasing; complaints around defective goods or substandard services, and sellers failing to deliver.

With the key shopping times of Christmas and the January sales just gone, we’re here to advise people on what to do if things went wrong when shopping or if something you ordered didn’t deliver, how to return faulty goods and how to shop safely and stay aware of scams.

We’ll be sharing some useful information throughout the week here.

For more information about your consumer rights, visit our national website at citizensadvice.org.uk/consumer/ or call one of our consumer advisers on 0808 223 1133 in English or 0808 223 1144 in Welsh.