Role – Administrator

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Overall Aim

To provide administrative support to the organisation.

Job Description

Job title:                                  Administrator
Department:                             Resources
Reports to:                              Resources Manager
Location:                                 Barry
Salary:                                    £16,781 – £17,419 per annum
Hours:                                    37 hours per week f/t
Annual leave Entitlement:         30 days p.a. plus bank holidays
Contract:                                 Fixed term until 31 March 2018 (extension dependent upon further funding)

Closing date:                           Friday 20th October 2017, 5pm
Interview date:                         TBC

We would recommend downloading the following documents;

Please send your CV clearly showing your educational qualifications, admin experience and any other relevant experience to

Key Responsibilities

Correspondence, reports and other documents

  • Word process letters, documents and reports as required.
  • Maintain statistics/reports and collate and produce to a prescribed format.
  • Create, maintain and produce information from spreadsheets and databases.


  • Use photocopier, fax and other office machines as appropriate.
  • Create and maintain filing systems in accordance with the organisation’s procedures.
  • Maintain and order stationery supplies.
  • Answer the telephone and refer calls or take messages.
  • Send and respond to email internal and external e-mails.
  • Support staff recruitment and other HR work as required.
  • Organise and maintain staff diaries and work records.
  • Collate client feedback information.
  • Maintain and control equipment log.

Other duties and responsibilities

  • Cover building reception as required
  • Help to arrange events.
  • Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
  • Any other relevant administrative and support duties required to ensure the smooth running of the organisation.

Person Specification


  1. Previous administrative experience.
  2. Ability to monitor and maintain own standards.
  3. Ability to work on own initiative, prioritise own work, meet deadlines.
  4. Excellent interpersonal skills.
  5. Written communication skills to level required for drafting correspondence, transcribing minutes and producing reports.
  6. A high level of competence in Word/Excel, databases and Google Drive.
  7. Flexible approach and willingness to work as part of a team.
  8. Ability to research, analyse and interpret information.
  9. Numeracy to the level required to carry out the tasks.
  10. A full understanding of and commitment to the aims, principles and policies of the Citizens Advice service.
  11. A caring and non-judgemental attitude.
  12. An understanding of the needs of disadvantaged communities.
  13. A commitment to equal opportunities.



  1. Ability to speak and write in Welsh.