Research and Campaigns

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Research and Campaigns

As well as providing advice, every local Citizens Advice office has a twin aim of collecting evidence from clients’ experiences – and our experiences of advising them – and using this to campaign for positive changes that can benefit everybody, and not just people who access the service. We do this work locally, with Councillors, Members of Parliament and local organisations. We also provide case studies and information to Citizens Advice’s Head Office, for use in their national campaigning work.

Universal Credit

Full Service Universal Credit was introduced in Cardiff on February 28th 2018.

Our report on our experience of the first 3 months of Roll Out can be found here.


Gambling Awareness

In June 2017 we participated in the national Citizens Advice ‘Understanding Gambling-related Harm’ campaign. Our research outcomes contributed to the Citizens Advice report ‘Out of Luck – An Exploration of the Causes and Impacts of Problem Gambling’. You can access the report here.

Please find our report ‘Out of Luck in Cardiff – The Local Impact of Problem Gambling and Gambling Support Services’ here

We are currently working on a Consumer Partnership project with the Gambling Commission conducting research into the accessibility of complaints procedures in licensed gambling outlets.

Recently our work and research was acknowledged by Jane Hutt AM who was querying Vaughan Gething AM, Cabinet Secretary for Health and Social Services about problem gambling, please see an excerpt of the Plenary below: