Role-Consumer Advisor – Call Centre

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Consumer Advisor – Call Centre

Citizens Advice Cardiff and Vale is a progressive and dynamic advice service offering exciting career opportunities for individuals to join our organisation.  We currently have vacancies within our new Consumer Service Call Centre – inbound calls only.

Working from our base in Barry we will be recruiting:

Call Centre Advisers (full and part time) for immediate start.

All applicants must be available to attend an uninterrupted 6 week (Mon-Fri) mandatory training course, including successful completion of a final assessment.

We are looking for people with experience of working in a call centre environment and/or delivering advice within a legal framework.  Inbound advice calls only.

Full Time
Hours:                  5 days a week Monday to Friday ( 9am – 5pm )

Salary:                  £17,000

Closing Date:        On-going

Part Time

Hours:                   4 days per week Monday to Friday ( 9am – 3pm )

Salary:                  £17,000 (pro rata)

Closing Date:         On-going

Please send your CV clearly showing your educational qualifications, telephone work experience and any legal framework advice experience to recruitment@cacv.org.uk

Download the Job Description & Person Specification