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The Citizens Advice service helps people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. Citizens Advice values diversity, promotes equality and challenges discrimination.

The Citizens Advice Cardiff & Vale, is a registered charity reliant on trained volunteers to provide these vital services to local communities.

 

Citizens Advice Cardiff & Vale was created in 2001 from a merger of five separate bureaux in the Vale, the oldest of which began giving advice in 1967.  In recent years we have substantially developed our range of services and started delivering services in Cardiff in 2011.

 

Where you can find us

In the Vale we are based in Broad Street, Barry with outreach offices in Penarth and Llantwit Major.  In Cardiff it is based in the Advice Hub in Cardiff Central Library with 14 outreach locations across the City.

We are located in premises that aim to provide a welcoming and friendly environment for clients, volunteer workers and paid staff.  The reception area, office and interview areas are accessible to wheel chair users with an induction loop available when required.

Services

We offer a range of services and how to access these is described in the opening times section on this website by clicking here.

Generalist Advice

A face to face, telephone and email generalist advice service run from Barry and outreach premises in the Vale of Glamorgan and Cardiff

This includes detailed and specific advice on the issue(s) affecting the client. It may include assistance to the client in completion of forms or drafting of correspondence, the provision of sample letters or other self-help material and guidance or one-off negotiations on the client’s behalf (and with appropriate authorisation). It includes a small amount of  casework activity such as ongoing correspondence and ongoing negotiation with third parties.

Clients requiring specialist help are referred to appropriate specialist providers and services, both internally and externally.

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Key Statistics

Last year Citizens Advice Cardiff & Vale  helped local people deal with 10,406  debt problems

We helped our clients with over 40,582 new problems

Our volunteers contributed unpaid work that would have cost over £595,939

For every £1 spent on the Citizens Advice service, we benefit our clients by £10.94, we save government and public services at least £1.51, and a minimum estimate of our social and economic value to society is £8.74.

Our Key Values

We are a learning organisation, committed to personal development and continuous improvement.

We will help people to help themselves by maintaining an organisation and structure of experts able to assist by:

  • Operating professionally and ethically
  • Being accessible
  • Listening to each and every problem
  • Not standing in judgement
  • Using our experience to help choose possible ways forward
  • Acting quickly to find the right person or organisation to help
  • Using new and innovative ways of working alongside the old, we are committed to delivering advice and information across Cardiff and the Vale of Glamorgan